Frequently Asked Questions

Our FAQ's

Why haven’t I received an order confirmation or tracking details?

Order confirmations are automatic. Once you have paid for your order, the system generates an invoice and emails it to you. Your tracking details are emailed once the goods have been shipped. If you haven’t received them, they may have gone to your junk folder in your email program, or possibly there was a typo in the email address that you entered into the order.

I’m a small business, can I open a wholesale account?
We don’t actually hold credit accounts. When you place an order online, you can select either 'checkout as guest' or 'make an account'. The account saves your purchasing history and your details so you don’t need to retype them in each time you order.
Regarding wholesale PRICING, our website prices are set up so that the more you buy, the cheaper the ‘per unit’ price becomes. We assume that bigger clients will place bigger orders and therefore get wholesale type prices.
I’m just a small gardener, can I buy from you?

Yes! It will be our pleasure to help you with any sized order.

I’m growing ‘XXXXX’ plant. What should I buy for that?

In most cases, we can’t provide you with specialist plant variety information or requirements. We can most likely provide generic information that is probably already available to you with a bit of ‘google’ research. Check our BLOG page for tips and advice on ‘Plant Container selection’, 'Banana Fruit bagging tips’, etc.

Can you email me my invoice?

Yes we can, however if the order was placed through our website, it will be the same invoice as the one automatically sent to you in the order confirmation. If you didn’t receive that email, it may be in your junk folder.

How long will my order take to get here?

Australia Post EXPRESS SHIPPING will always be quicker than standard freight. Express is available to select for many products here on our website. Australia Post no longer guarantee express delivery next day, but most metro express orders around Australia still arrive next day. Rural areas of most states take longer, as does most WA, TAS, NT and some SA deliveries. We find Express is still a fairly quick option. NON-EXPRESS options are always a guess as we have no control over the timing.

What’s the difference between ’Squat’ and ’Standard’?

A squat pot or bag is usually shorter than a standard. If it is a bag, and measured by litres, the squat will also be wider than the standard so that the volume remains the same. Pots however are measured by diameter across the top (which will stay the same for both squat and standard) and so will just vary in height and volume.

Why has my delivery has not arrived yet?

Keep checking the tracking number we provide you to find out the status of your delivery.

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