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Privacy Policy

Last updated 1st December, 2023.

This Privacy Policy is an agreement between us (HT CONCEPTS Pty Ltd) and you (the user) regarding how we will handle the user’s personal data. It describes the type of data we collect, how we collect it, and if we share any of that personal information with other parties. Please read this Privacy Policy carefully before using the ‘nurseryandgardensupplies.com.au’ website to browse and/or make a purchase.

This Policy accepts that the general definition of “personal information” includes names, email addresses, street addresses, telephone numbers, and any other data that can be used to identify or contact a user.

PERSONAL DETAILS:

Your Name, Street/Postal Address, Email address and Telephone number once you have entered that information is stored on our files for the purpose of executing any current or future purchases that you make with us. We do not pass this information on to any other party (other than the freight company for the purpose of carrying out the delivery of your order, and notification of the status of your delivery).

Credit Card payments are handled in one of 2 ways; 

1. Phone orders where credit card details are given to us verbally for payment processing. We currently use a Commonwealth Bank card merchant machine to process these payments. Once your payment has been completed, these details are instantly destroyed in a shredder – they are not kept on file. 

2. The other is when you make a website ecommerce purchase on our website whereby you use your credit card to make this purchase. We do not see and have no way of acquiring these card details from the ecommerce credit card merchant (currently PayPal). As such that means we do not store you credit card details.

Both of these credit card processing merchant have their own Privacy Policies and if you are concerned , please read their policies before using.

N&G News is a newsletter subscription whereby you (the customer and/or subscriber) have chosen to receive monthly newsletters via email from us by either selecting a checkbox during the checkout process or by signing up at the bottom of our website page. In subscribing you have supplied your name and Email Address. These 2 pieces of information are stored on our Email marketing databases (currently Mailchimp). This information is only used for the distribution of our internal newsletters and is not passed on to any other organisation.

Changing information provided

If you need or would like to make any changes to the information that you have given to us, there are 2 ways to do this;

If you have made an account at the time of purchase, this allows you to log in using your password (which we do not have access to), and make those changes directly on our database. These changes are usually only for future use by you and by us. Any changes pertaining to current orders will require you to contact us directly with those changes. We can not guarantee the timing of those changes.

You can call or email us to make those changes. 

The timing of your contacting us to make changes is crucial. If we have already processed the order before we see the changes, we may not have the opportunity to change those details before the order is processed.

Data Collection

Like many other website operators, we collect information that your web browser sends to us whenever you use our website. This information (data) may include your computer’s IP address, browser version and/or type and the pages that viewed within our site. It also logs the time that you spent on those pages and other similar type data. The purpose of us collecting this data is to help us to better improve our presentation which, in turn, is to give you a better experience on our website! Again, it is not passed on to any other organisations. The use of cookies by our website may improve your user experience, and that is the only use for these cookies. Please see our Use of Cookies Policy for more details.

Policy Updates 

This policy may be updated periodically. Users are encouraged to review it regularly to stay informed of their rights and responsibilities. Continued use of the website after such amendments constitutes acceptance of the new terms.

Acceptance 

By using our Nursery and Garden Supplies website, users are agreeing to abide by the terms of this Privacy Policy.

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