Last updated 1st December, 2023.
Please read this Shipping and Delivery Policy carefully before using the ‘nurseryandgardensupplies.com.
TRACKING
In most cases, a tracking number will be provided to you (except when stated on the product) so that you can both track the status of your delivery, or request a status direct with the shipping company in the case of delayed or lost parcels. This tracking number will usually be sent to you via email. If an incorrect email address is provided to us by you, this tracking number may not be received by you.
DURATION OF SHIPPING
Orders will usually be sent out the next day after payment is received, or 2 working days at the most as we understand your time is important. We can not make a guarantee as to the exact delivery time as the freight companies operate outside of our control. Tracking numbers will be provided (except when stated on the product) so you can check the delivery status of your order.
PAYMENT
Goods will not be sent until payment has been received. All prices quoted on this website include Shipping and GST if applicable. Any instance where a quote is requested and supplied for products or quantities that are not listed on our website may either include shipping or not – this will be clearly stated on the quote.
SHIPPING OPTIONS
We reserve the right to choose any freight company we want to deliver your goods to you. If you have any special requests, we will be happy to consider those requests and accomodate your requests at our discretion Sometimes freight company costs are wildly variable, we will not choose an option those variations are not financially viable. We ask that if you prefer the goods to be sent to a PO Box, that you also give us the Street Address in your Billing address as some parcels can not be sent to a PO Box. If you only supply a PO Box, we reserve the right to request a street delivery address in needed.
WITHIN AUSTRALIA
Products on our Australian websites are only available for shipping within Australia at the stated prices. We may quote a shipping price case by case for any orders for delivery outside of Australia. Goods are being sent from South-East Queensland. We use various freight companies as needed.
STOCK HOLDING
We usually hold all the advertised items in stock, however sometimes due to unforeseen circumstances we may be out of a stock item. In that situation, we will let you know the approximate time the item will come into stock and give you the option of waiting or cancelling your order (or part order).
INFORMATION PROVIDED BY YOU
All information provided by you including name, delivery address, phone number, email address and authority to leave is taken as true. If you input this information incorrectly and it leads to a failed delivery or any other calamity, we (HT Concepts Pty Ltd) take no responsibility for any consequence that results from incorrect information supplied by you. We take no responsibility in paying any further money to remedy the consequence, however we may choose to work with you to help resolve the issue.
Policy Updates
This policy may be updated periodically. Users are encouraged to review it regularly to stay informed of their rights and responsibilities. Continued use of the website after such amendments constitutes acceptance of the new terms.
Acceptance
By using our Nursery and Garden Supplies website, users are agreeing to abide by the terms of this Shipping and Delivery Policy.
Nursery and Garden Supplies “we” and “us”) is the operator of
(https://nurseryandgardensupplies.com.au/) (“Website”). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Untamed Health Sprouting Seeds
Due to Bio Security in Western Australia (WA), and Tasmania (TAS), we are unable to ship some seeds to these locations at this time. Orders from WA and TAS will be automatically refunded. See section. 7.2 Import Duties & Taxes. YOU ARE RESPONSIBLE FOR IMPORT TAXES. Although we make every effort to prevent orders from being shipped to WA and TAS.
PROHIBITED SEEDS
Alfalfa – Not available to ship to Western Australia
Soybean – Not available to ship to Western Australia
Pea – Not available to ship to Tasmania
Chickpea – Not available to ship to Tasmania
https://www.agric.wa.gov.au/importing-plant-and-plant-products/importing-seed-western-australia
